Last reviewed 1 July 2021

Transport for London (TfL) has announced a series of measures intended to improve how it tackles hate crime on across its network, making public transport a safer and more welcoming place for people returning to travel in London.

TfL stressed that it takes a zero tolerance approach to all forms of abuse on its network and is working hard to ensure its customers and staff are safe and feel confident to report any incident knowing that it will be taken seriously and investigated.

Posters are now being displayed across the network encouraging customers and staff to stand in solidarity against hateful and abusive behaviour. Messages include “London stands together against abuse on our transport network”, “we won't tolerate hate crime”, “we won't stand for abuse of TfL Staff” and “we won't accept drunken abuse of TfL Staff”. 

Paul Lynch, Stagecoach Bus Regional Director for London and Wales, said: “Our Bus Drivers experience challenges everyday whilst providing an excellent customer experience to our customers. Sadly, hate crime is one of the more challenging elements and this is on the increase. Behaviour like this shouldn't have to be tolerated by anyone.”

As well as the current campaign, diversity and inclusion training for all new bus drivers will include a module specifically about dealing with hate crime from early 2022. The training will be developed in consultation with London-based community groups and updated guidance on how to report and support victims of hate crime is being issued to all bus drivers with immediate effect.

Heidi Alexander, Deputy Mayor of London for Transport, said: “This new campaign, combined with a range of enhanced measures to improve training and education, has been developed with community groups and the police to tackle the issue head-on and clearly demonstrate that hate crimes will not be tolerated.”