The government-endorsed TrustMark quality assurance scheme has been expanded so that it provides an “all-encompassing mark of quality” for consumers to recognise and trust when having work carried out in and around their homes.

The move follows the December 2016 publication of the Each Home Counts review of consumer advice, protection, standards and enforcement for UK home energy efficiency and renewable energy measures.

A key aim of the new facility will be to ensure that home energy improvements for low-income families are carried out only by trusted providers. Under the Energy Company Obligation (ECO), plans are in place for 300,000 low-income households a year to be supported with free energy-saving measures, such as improved loft insulation and new boilers.

Consumers who want energy efficiency measures installed will be able to search the TrustMark website. The scheme vets businesses and ensures that those listed meet relevant industry standards. TrustMark also checks that contractors have good technical competence and trading practices, and a commitment to providing good customer service.

The Government states that the new quality mark scheme will help to reassure people having work done on their homes that the companies involved meet appropriate standards for carrying out the work safely and professionally.

Speaking about the development, Energy and Clean Growth Minister Chris Skidmore, said:

“Driving up the energy efficiency of Britain’s homes is key to us reducing emissions from households, saving people money on their bills as we legislate to become a net zero emissions economy and end our contribution to global warming entirely.

“This new scheme will guarantee low-income households the peace of mind that workmen installing energy efficiency measures in their homes are trusted tradesmen.”

Emissions from buildings account for nearly 25% of overall carbon emissions and £3.6 billion will be invested into the housing upgrades as the UK attempts to meet low carbon targets and become a net zero emissions economy by 2050.

The refreshed TrustMark website and search facility can be found at www.trustmark.org.uk.

Further information about the Each Home Counts independent review of consumer advice and protection in relation to energy costs can be found at www.eachhomecounts.com.

Consumers who require additional help on reducing their energy bills can access impartial advice from the Simple Energy Advice website at www.simpleenergyadvice.org.uk.

Last reviewed 30 July 2019