Last reviewed 15 September 2020

Businesses like pubs, restaurants, hairdressers and cinemas across England are gearing up to fulfil new legal requirements for recording contact details of customers, visitors and staff in the latest official move to tackle the spread of coronavirus by assisting the NHS Test and Trace programme.

These businesses and organisations had been advised to collect and share data, with many effectively doing so, but following the recent move to ban social gatherings of more than 6 people, the new data collection programme will now be formally mandated from 18 September 2020.

In terms of the new requirements, businesses and other public settings where people meet socially including hospitality, close contact and leisure venues must record and store contact details of customers, visitors and staff on their premises for 21 days and share the information with NHS Test and Trace, if requested.

Settings which will be included in the rules will cover the hospitality industry, such as pubs, bars, restaurants and cafés, as well as close contact services and other tourism and leisure venues.

There will be fixed penalties for organisations that do not comply. Venues could be fined if they fail to ensure their premises remain Covid-secure, such as failing to take specified steps to collect contact information or taking bookings for groups of more than six.

Introducing the new rules, Business Secretary Alok Sharma said, “Each and every one of us needs to play our part to control the virus and avoid a second deadly peak.

“While the vast majority of businesses have done an incredible job by following the guidance to keep customers safe, we are now making it the law for certain establishments to collect life-saving NHS Test and Trace data and to keep this on record for 21 days.

“We need to take these tough measures now to reduce the risk of local lockdowns in the future.”