Last reviewed 2 August 2022

The Care Quality Commission (CQC) has said it will replace existing Key Lines of Enquiry (KLOEs) during inspections and, instead, describe what good care looks like with a set of “quality statements” that providers must embody in order to pass.

Ratings and the five key questions covering “Safety”, “Effectiveness”, “Caring”, “Responsiveness” and being “Well-led” will, however, remain under the new single-assessment framework.

According to its new approach, the CQC has formulated around 34 new statements across the five domains.

The quality statements will focus on specific topic areas under key questions, such as: “We make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs”; “we care about and promote the wellbeing of our staff, and we support and enable them to always deliver person-centred care”; and “we understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement”.

These statements set clear expectations of providers based on people’s experiences and the standards of care they expect. Six new evidence categories are also being introduced to organise information under the statements.

Registration is based on the framework and is the first assessment activity for providers. For more information, see the CQC’s How We Will Regulate document.