Last reviewed 25 February 2021

The recently published Domestic Renewable Heat Incentive Scheme and Renewable Heat Incentive Scheme (Amendment) Regulations 2021 (SI 2021/76) mention a new version of the Home Insulation and Energy Systems Quality Assured Contractors Scheme Code of Practice.

This edition, Version N, sets out the terms which any organisation joining the Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) agrees to be bound by when they sign their membership agreement.

HIES emphasises that any products installed by its members must be fit for purpose, installed professionally and safely and come with comprehensive guarantees which are underwritten with specialist insurance providing consumers with a high level of protection and peace of mind.

“We also believe that consumers should have free access to robust dispute resolution and therefore provide consumers with free mediation, free independent inspection (to assist with installation/product defects at HIES discretion) and free access to the Ombudsman to help resolve any issues that may arise,” HIES states.

Members using sub-contractors are warned that they are directly responsible for the standard and quality of the sub-contractor’s work as though they were direct employees of the member.

Intended to reduce consumer detriment, the Code of Practice covers many areas, including how to market to consumers, deal with vulnerable consumers, provide clear pre-contractual information and how a HIES member should interact with consumers in their homes.

Version N will come into force on 1 April 2021.