Last reviewed 12 October 2020

Prentice of Haddington, McColls Travel and Garelochhead Coaches, three Scotland-based bus operators, have partnered with technology firm Passenger to introduce a new app which, they hope, will help rebuild trust in public transport as the Covid lockdown eases.

They began using the app on all their routes across Scotland with effect from 7 October. It is available to download from the App Store for iOS and Android’s Play Store.

Ross Prentice, Managing Director of Prentice of Haddington, said: “We want to offer all our customers the peace of mind that our buses are clean, safe, and allow for sufficient social distancing. myTrip allows us to do this easily while improving customer experience, with the ability to buy tickets online, too.”

Described as a Covid prepared app, myTrip highlights additional vehicle cleaning, shows physical distancing guidance and requests occupancy feedback from users. It will then share these real-time occupancy levels submitted by bus passengers.

The app also offers live vehicle tracking displayed on maps, cashless payment options for Apple and Android apps and free Bus Open Data Service (BODS) hosting together with contact-free verification for student or other ID-verified discounted tickets.

Ticket gifting is enabled as customers can buy and send tickets to others in just a few taps.

Passenger CEO Tom Quay said: “With almost a third of the adult population without regular access to a car, public transport is essential for work, education, and independence. Finding ways to safely return to normality as we learn to live with Covid-19 is a big task for public transport operators and will impact on how quickly the economy recovers.”