Last reviewed 10 January 2022

When New Year honours go to business organisations they tend to be awarded to chief executives or chairs but this year Transport for London (TfL) has seen one of their more junior employees recognised.

George Marcar, who has been awarded the MBE, has worked for more than 40 years to promote bus travel for elderly and disabled people as an accessible and simple way of getting around London.

By bringing together people from all sides — customers, bus drivers, bus companies and other interested parties — he has helped to provide a better understanding of the difficulties faced by older people and those with disabilities, including those with hidden disabilities such as dementia and autism.

According to TfL, his dedication to making sure all drivers received the same messaging led him to develop the 'Big Red Book' - a guidebook with detailed information to help and guide London's 25,000 bus drivers on how they should handle a wide range of events they may come across while out on the road.

Prior to the pandemic, Mr Marcar would arrange accessibility forums at bus garages, depots and other locations to take the message about the importance of accessibility to bus drivers and other staff.

In 2018, he decided to ensure that every one of London's 80 bus garages had at least one driver trained as a Dementia Friend.

Mr Marcar also helped to develop and deliver TfL's poster campaign reminding customers that wheelchair users and those with a pushchair often need to share the space available on buses.

London's Transport Commissioner, Andy Byford, said: “George's work over the past 40 years has completely changed London's buses for the better, making the network the standard that many cities look to achieve.”