Last reviewed 20 October 2020

A recent survey highlights that 50% of financial services workers want to work from home for at least part of the week once the pandemic passes, while 26% would prefer to work from home full time.

Carried out by KPMG and the Financial Services Skills Commission (FSSC), the survey of more than 1500 people found that the sector has been able to successfully transition to a remote working model, with 78% of workers surveyed saying they have been able to work effectively from home during this period.

While different generations within the workforce have historically held contrasting views on ways of working, the preference for more flexibility is consistent across age groups.

The findings show financial services workers aged between 31 and 45 are the most driven to work more flexibly (53%) while workers under 30 are the keenest to work from home permanently (28%).

Mel Newton, Head of Financial Services People Consulting at KPMG UK, said: “It is important to note that only half of the workforce want to continue working this way, and that clear division is important. It demonstrates that flexibility is more than just allowing people to work from home on the occasional Friday — what the future workforce wants is personal choice.”

He warned employers that they will not be able to simply offer blanket solutions in the future, with regard to how their employees work.

The survey also highlighted that 30% of respondents felt that they need more digital expertise, while only a quarter have been offered digital training by their employers.

Furthermore, 21% said they are relying on different management and leadership skills while working remotely, yet only 17% have been offered training in this regard.

FSSC CEO Claire Tunley said: “Increased investment in our employees’ future skills, alongside a sophisticated remote and flexible working offer, will help the UK financial services firms address the skills crisis the sector has been facing, attract talent, and position it for a successful future.”