Working with the Home Office, the National Counter Terrorism Security Office (NaCTSO) is a police unit that supports the “protect and prepare” strands of the Government’s strategy to fight against terrorism.

It is now offering employers the opportunity to protect their organisations from a range of threats with “See, Check and Notify (SCaN) training” which it will provide with the Centre for the Protection of National Infrastructure (CPNI).

“Your people are your biggest advantage in preventing and tackling a range of threats, including terrorism, criminal activity and protest,” NaCTSO explained. “SCaN helps ensure that individuals or groups seeking to cause your organisation harm are unable to get the information they need to plan their actions.”

The aim is to empower staff to know what suspicious activity to look for and what to do when they encounter it.

The NaCTSO offer

SCaN training is free with six modules delivered by qualified trainers as follows:

  • SCaN for all staff: A 30-minute briefing for all staff covering vigilance, suspicious activity and reporting

  • SCaN for customer-facing employees: A three-hour course for staff who have direct contact with your customers and site users covering suspicious activity, vigilance, the “power of hello” and reporting

  • SCaN for CCTV operators: A three-hour course for CCTV operators helping them to identify suspicious activity, increasing awareness of observational and judgmental errors and working with police

  • SCaN for communications professionals: A three-hour workshop for those working across communications disciplines, including internal communications, marketing, media liaison and digital communications

  • SCaN for security managers: A mentoring programme intended to empower security managers to create a difficult environment for individuals or groups seeking to cause harm to their organisation

  • SCaN for decision-makers: A 30-minute briefing for senior executives.

“SCaN is not about spending more money on security measures or employing more security staff,” NaCTSO stressed. “It’s about making simple changes and using the resources you already have more effectively.”

Interested employers are invited to contact their local Counter Terrorism Security Advisor (CTSA) through the email addresses listed at

Comment by Croner Associate Director Paul Holcroft

Employers are always on the lookout for ways to upskill their staff and while counter-terrorism training will not necessarily improve employees’ productivity, it should hopefully empower staff with the confidence to report any suspicious activity to the relevant individuals.

Line managers should already be entrusted with paying close attention to sudden changes in mood or examples of unusual behaviour from their employees. However, access to additional training could encourage the entire workforce to play a part, thereby creating a more effective prevention tactic.

Last reviewed 9 September 2019