Last reviewed 1 November 2019

We reported recently on the annual report for 2018/19 published by the Traffic Commissioners for Great Britain (see what’s new item Commissioners report on another year of achievement).

Now the Commissioners have turned to the future and produced their strategic objectives for 2019 to 2021 with regard to the licensing and regulation of lorry, bus and coach operators and drivers.

These can be found at

The Commissioners’ key objectives for the next three years are:

  • delivering a modern, effective operator licensing regime and reducing the burden on the compliant; and

  • promoting a safe road transport industry which supports compliance and fair competition.

The aim is to provide better services to operator licence holders, transport managers, professional drivers and others – delivering modern licensing and case management alongside fair hearings and robust and evidence-based decision making.

The strategy also outlines the Commissioners’ wider ambitions to:

  • investigate the feasibility of using virtual hearings;

  • analyse how the commercial vehicle industries are made up;

  • focus on those who do not have access to compliance information;

  • review and modernise how local bus punctuality and reliability is measured; and

  • work to improve communication with their partners.

Specific targets include:

  • that licence applications should get a decision within 35 days, on average;

  • that no licence applications are outstanding for more than six months; and

  • that all public inquiry cases are listed for a hearing within 12 weeks.

Senior Traffic Commissioner for Great Britain, Richard Turfitt, said: “At a time when the industry is facing considerable uncertainty, it is appropriate to stress the continuity and the consistency which traffic commissioners deliver. We need formal assurances about the services which are provided to us and will continue to look for accountability on fee income and recruitment.”