Last reviewed 4 August 2022

Coach operators and holiday companies offering international coach trips are being encouraged to share their views on the withdrawal of Eurotunnel’s online booking facility, as well as the price tariff increases that have been introduced this summer.

The Confederation of Passenger Transport (CPT) said that it is keen to hear from coach operators to learn more about how Eurotunnel’s decisions have affected them during what is a peak travel period.

Changes included the removal of online booking for the period 1 July to 4 September 2022, with a shift to booking by email (coachsales@eurotunnel.com) or by telephone.

CPT’s Coach Manager, Phil Smith, said: “The decision by Eurotunnel to withdraw the traditional online booking facility for coach operators and to greatly increase coach price tariffs for July and August has resulted in serious disruption to many operators. This is especially felt when international coach travel was just beginning to re-establish itself.”

The Confederation also said it would like coach operators, and holiday companies, to complete a short survey, available — here, so that it can provide the full picture to Eurotunnel about the implications of its new strategy.

“CPT has been vocal on behalf of its members in making sure that both Eurotunnel, as well as key politicians, are fully aware of the negative impact that Eurotunnel’s decision has inflicted on both coach operators and wider international coach tourism,” Mr Smith concluded.