Tackling stress involves a three-stage process:
identification of risk factors which may cause employees to suffer stress
action to be taken to remove or at least sufficiently reduce such factors
steps to be taken to enable individual employees to manage stress when, in spite of attempts at prevention, it does nevertheless occur.
All organisations should carry out a risk assessment, a useful framework for which is set out in the HSE publication 5 steps to risk assessment. The five steps are:
identify the hazards
decide who might be harmed and how
evaluate the risk by:
identifying what action the organisation is already taking
deciding whether this is enough
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