Trainer Information

Duration

Equipment Required

Pre-Course Preparation

Trainee(s)

Trainer

30–45 mins

Flipchart/whiteboard (optional)

Writing materials for trainees

None

See Suggested Additional Resources in the module Planner.

Note:

Decide whether to take questions during or at the end of the session and take this time into account.

Unit Aims and Objectives

Aim of the session: to become aware of the difficulties service users may have with communication and become aware of the importance of communication skills.

Following the training, trainees will be:

  • aware of different communication skills

  • able to understand potential problems with communication

  • aware of the frustrations of poor communication.

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