Writing materials for trainees
See Suggested Additional Resources in the module Planner.
Decide whether to take questions during or at the end of the session and take this time into account.
Aim of the session: to become aware of the difficulties service users may have with communication and become aware of the importance of communication skills.
Following the training, trainees will be:
aware of different communication skills
able to understand potential problems with communication
aware of the frustrations of poor communication.
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