Trainer Information


Equipment Required

Pre-Course Preparation



30–45 mins

Flipchart/whiteboard (optional)

Writing materials for trainees


See Suggested Additional Resources in the module Planner.


Decide whether to take questions during or at the end of the session and take this time into account.

Unit Aims and Objectives

Aim of the session: to become aware of the difficulties service users may have with communication and become aware of the importance of communication skills.

Following the training, trainees will be:

  • aware of different communication skills

  • able to understand potential problems with communication

  • aware of the frustrations of poor communication.

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