The material in this exercise deals with your use of communication skills in work with service users.

Answer each question before proceeding to the next piece of text. Spend about five minutes on Question 1 and up to five minutes thinking about and answering each of the other questions.

Return your exercise to your trainer if required.

  • Question 1: Preparing to meet Mrs Campbell

  • Your manager asks you to go and see Mrs Betty Campbell, a new service user.

  • What would you ask your manager to tell you about this service user before making your call?

  • Answer: …

  • Question 2: Mrs Campbell — a room of her own

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