40 minutes (half day course)
45 minutes (one, two and three day courses)
Vary the amount and format of discussion to achieve the durations shown above.
To demonstrate why interviewers often fail to listen to what interviewees tell them.
To show participants how to listen actively.
Flip chart, pens.
List of discussion topics.
Handouts 5 and 6.
Slides 10 and 11.
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