• 40 minutes (half day course)

  • 45 minutes (one, two and three day courses)


Vary the amount and format of discussion to achieve the durations shown above.


  • To demonstrate why interviewers often fail to listen to what interviewees tell them.

  • To show participants how to listen actively.


  1. Flip chart, pens.

  2. List of discussion topics.

  3. Handouts 5 and 6.

  4. Activity 6.

  5. Slides 10 and 11.

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