Two-way communication skills are vital. Many people find it difficult to listen carefully, yet it is the only way to really understand someone’s position and to distinguish between, for example, genuine commitment and half-hearted compliance. It also needs to be a supportive conversation, not an inquisition.
Here the word “active” should be stressed since it enables a thorough understanding of what is being said and a demonstration of that understanding. The key methods to achieve this are as follows.
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