Two-way communication skills are vital. Many people find it difficult to listen carefully, yet it is the only way to really understand someone’s position and to distinguish between, for example, genuine commitment and half-hearted compliance. It also needs to be a supportive conversation, not an inquisition.

Active Listening

Here the word “active” should be stressed since it enables a thorough understanding of what is being said and a demonstration of that understanding. The key methods to achieve this are as follows.

    Want to read more?

    This content requires a Croner-i subscription.

    No Subscription?


    Contact us to discuss your requirements.

    Book a demo
    Call an Expert:

    0800 231 5199

    Talk to us on

    live chat