There are 20 questions or situations. Choose the one which comes closest to your views. Tick one.

  1. One of your staff puts you on the spot by asking you a question to which you really ought to know the answer but you don’t. Do you:

    1. bluff your way through it

    2. admit your lack of knowledge in this area.

  2. You are in the middle of preparing for a meeting when a colleague drops by and says your staff are perceiving you as overly irritable and fighting against necessary changes. You:

    1. say tell me more

    2. defend your position.

  3. You are at a management meeting when some important items come up which affect you but which you’ve not heard about; some other participants seem to know about these things. Do you:

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