You are given some key data about Stacey, an employee who has worked for you for eight months.

Background to the Organisation and the Department

The organisation’s strategy is to become more customer-focused. It is aiming to consolidate progress in its move towards becoming a business based on continuous improvement and is working towards the Investors in People Award.

There is steady development of new products and no immediate threats from current competitors, although the organisation’s major product (which the department is heavily involved in servicing and developing) now has a rival due to come onto the market in the next six months.

The workload is growing and therefore there is potentially increased development and promotional opportunities.

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