45 minutes (half day course)
60 minutes (one day course)
75 minutes (two day course)
90 minutes (three day course)
To identify the advantages and disadvantages of email use.
To understand the causes of overload and how to avoid them.
Laptop/projector, flip chart, pens.
Slides 3, 4 and 5
Explain the basic principles of email: that it uses the internet but is separate from the Web. In many companies, people have access to email but not to the Web.
Show and talk through Slides 3 and 4 in general terms.
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