Duration

  • 105 minutes (half and one day course)

  • 120 minutes (two and three day courses)

Objectives

  • To use the grievance procedure comfortably and well.

Resources

  1. Seating arrangements to suit the role-play exercises.

  2. Laptop/projector

  3. Organisation’s grievance procedure.

  4. Handout 7, Slide 18, Activities 12, 13, 14, 15, 16, 17, 18, 19, 20,21, 22 and 23 .

Details

  • Summarise the organisation’s grievance procedure and ask if anyone has any difficulty understanding it.

  • Emphasise the importance of using the formal grievance procedure.

  • Go through the steps that must be taken during the grievance interview. Show Slide 18.

Want to read more?

This content requires a Croner-i subscription.

No Subscription?

;

Contact us to discuss your requirements.

Book a demo
Call an Expert:

0800 231 5199

Talk to us on

live chat