105 minutes (half and one day course)
120 minutes (two and three day courses)
To use the grievance procedure comfortably and well.
Seating arrangements to suit the role-play exercises.
Organisation’s grievance procedure.
Handout 7, Slide 18, Activities 12, 13, 14, 15, 16, 17, 18, 19, 20,21, 22 and 23 .
Summarise the organisation’s grievance procedure and ask if anyone has any difficulty understanding it.
Emphasise the importance of using the formal grievance procedure.
Go through the steps that must be taken during the grievance interview. Show Slide 18.
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