• 90 minutes (two and three day courses)


  • Initial management of a genuine grievance.


  1. Seating arrangement that enables participants to move chairs to form three-person discussion groups.

  2. Flip chart, pens and Blu-tack.

  3. Laptop/projector

  4. Handout 6, Slides 16 and 17, and Activity 7.


  • When managing a grievance informally, emphasise the importance of listening without becoming defensive, reacting or passing judgment.

  • Suggest that situations may be clarified and perhaps defused by asking “Have you thought of...?”, then offering a new insight to the problem.

  • Explain that rephrasing a grievance may define the issue more accurately and may suggest a solution.

Want to read more?

This content requires a Croner-i subscription.

No Subscription?


Contact us to discuss your requirements.

Book a demo
Call an Expert:

0800 231 5199

Talk to us on

live chat