90 minutes (half, one and two day courses)
105 minutes (three day course)
To learn to handle employee problems.
Seating arrangement that enables participants to watch a role-play in the centre of the room.
Flip chart, pens and Blu-Tack.
Details of grievances or claims made by employees.
Handout 4 and Slides 11, 12 and 13. Activities 5, 8, 9, 10 and 11.
Explain the distinction between problems and grievances (see Background section).
Emphasise the importance of effective delegation to empower employees and reduce the incidence of problems being passed on to managers. Show Slide 13
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