• 90 minutes (half, one and two day courses)

  • 105 minutes (three day course)


  • To learn to handle employee problems.


  1. Seating arrangement that enables participants to watch a role-play in the centre of the room.

  2. Syndicate rooms.

  3. Flip chart, pens and Blu-Tack.

  4. Laptop/projector.

  5. Details of grievances or claims made by employees.

  6. Handout 4 and Slides 11, 12 and 13. Activities 5, 8, 9, 10 and 11.


  • Explain the distinction between problems and grievances (see Background section).

  • Emphasise the importance of effective delegation to empower employees and reduce the incidence of problems being passed on to managers. Show Slide 13

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