• 30 minutes without exercises (one and two day courses)

  • 90 minutes with exercises (three day course)


  • To register the importance of recognising grievances.

  • To show why effective grievance management is necessary.


  1. Seating arrangement that enables participants to move chairs to form three-person discussion groups.

  2. Flip charts, pens and Blu-Tack.

  3. Handout 1, Slides 2, 3 and 4.


  • Explain:

    • what a grievance is — show Slide 2

    • how it mirrors disciplinary action by the employer

    • the damages grievances can cause if ignored — show Slides 3 and 4

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