30 minutes without exercises (one and two day courses)
90 minutes with exercises (three day course)
To register the importance of recognising grievances.
To show why effective grievance management is necessary.
Seating arrangement that enables participants to move chairs to form three-person discussion groups.
Flip charts, pens and Blu-Tack.
Handout 1, Slides 2, 3 and 4.
what a grievance is — show Slide 2
how it mirrors disciplinary action by the employer
the damages grievances can cause if ignored — show Slides 3 and 4
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