• 30 minutes (all courses)


  • To introduce participants to each other.

  • To explain the purpose of the course and how it will be conducted.

  • To deal with any initial concerns participants may have.


  1. Seating arrangement that enables participants to see each other.

  2. Flip chart, pens and Blu-Tack.

  3. Laptop/projector.

  4. Notepaper, pencils and name cards.

  5. Perforator.

  6. Binder for course materials.

  7. Slide 1 and Activity 1.


  • Ask participants to introduce themselves in turn, stating:

    • who they are

    • what they do

    • difficulties they have encountered with grievances

    • what they hope to gain from the course.

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