If employees are to develop, they need to know how they are doing at the moment. All too often in the work culture that prevails in the UK, this is confined predominantly to telling people off when they have done something wrong. However, if feedback is to be effective, it should consist of two elements, which should be carefully balanced:

  • Giving praise, so that people know what they are doing well

  • Constructive — not destructive — criticism, so that they are aware of areas where they are not performing as well as they might and can consequently take action to improve.

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