To ensure an organisation’s survival and prosperity, it is important that people at all levels are able to do their jobs to the highest standards. Transport operators must have commercial excellence throughout the operation and it is vital that they maximise the utilisation of all resources, both human and physical.

In many cases, particularly with transport undertakings, there is a statutory requirement for certain specific training to take place and for monitoring to ensure that remedial training is provided when the need is identified. In addition, improvement opportunities that enhance and benefit the operation must be identified and, more importantly, acted on once they have been identified.

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