This topic examines the use, design and analysis of staff surveys, including attitude surveys and suggestion schemes. Surveys are commonly used to evaluate training and development provision, or investigate areas where development may be needed. Whereas, suggestion schemes aim to tap into the pool of knowledge and ideas that most employees have, concerning ways in which work practices, procedures or areas of customer service may be improved.

Surveys cover a wide range of data collection tools. As with all data collection, surveys must be designed to be both valid and reliable. Consideration also needs to be given to the sample size and how the data generated will be processed, stored, analysed, interpreted and communicated.

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