This policy sets out the values, principles and procedures underpinning this care home’s approach to receiving visitors to the home. It applies to everyone visiting the home on any business and to all staff in their treatment of visitors. It provides guidance for residents on what they can expect when they have visitors or make arrangements to have them.
The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly statements made under Standard 5: “I experience a high-quality environment if the organisation provides the premises”.
It also helps to answer key question 5: “How well is our care and support planned?” of the Quality Framework for Care Homes for Older People, particularly 5.2: “Carers and family members are encouraged to be involved in delivering care and support”.
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