Policy Statement

This home works on the principle that every service user has the right to have a say in the running of the home where they live and to have their complaints, ideas and comments listened to and respected.

The home’s policy on participation and partnership with service users is in line with the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 for safe, person-centred care that always maintains people’s dignity and respect and promotes wellbeing in all aspects of their lives.

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