This home works on the principle that every service user has the right to have a say in the running of the home where they live and to have their complaints, ideas and comments listened to and respected.
The home’s policy on participation and partnership with service users is in line with the national care standards, My Support, My Life, which require service providers to ensure that their care users experience high quality care and that they have confidence in their care providers. For example, Standard 2.21 states, “I take part in daily routines, such as setting up activities and mealtimes, if this is what I want”.
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