This home works on the principle that every service user has the right to have a say in the running of the home where they live and to have their complaints, ideas and comments listened to and respected.
The home’s policy is therefore to ensure that service users are offered as many opportunities as possible to participate in the day-to-day running of the home and to contribute to the development and review of policies, procedures and services.
It is the policy of the home that no changes will be made to the home’s purpose and running without full consultation with existing service users, relatives, carers and user representatives.
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