This home works on the principle that every service user has the right to have a say in the running of the home where they live and to have their complaints, ideas and comments listened to and respected.
The home’s policy on participation and partnership with service users is in line with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 for safe, person-centred care that always maintains people’s dignity and respect and promotes wellbeing in all aspects of their lives.
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