This document sets out the respective rights and responsibilities of the management and staff of [Balimory Care at Home Ltd — insert here the name of your own agency] and [insert name of service user]. [Balimory Care at Home Ltd] is regulated by the Care Inspectorate.

We try to provide excellent care in line with the national health and care standards expected of us described in My Support, My Life (2017). We will do everything possible to respect the rights of our service users, particularly by observing the values of privacy, dignity, independence, choice, civil rights, security and fulfilment, which we know can easily be threatened by disability or illness. We recognise that providing care is a co-operative process and we will attempt to consult service users and their representatives as fully as possible.

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