This policy sets out the values, principles and procedures underpinning our approach (as a care home or care at home provider) to service agreements (contracts) in line with the current national health and social care standards described in My Support, My Life.

Policy Statement

The policy applies to all people receiving our services, but it recognises that there are some differences in the contractual relationships formed between people who are responsible for paying for their own care from whatever source and those whose care is publicly funded in part or full by local authority or health service.

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