Summary

Care providers will enter into different kinds of agreement with their service users, each depending on how the user’s care is funded:

  • in full or part by the local authority and/or other statutory services

  • through their own means without local authority intervention (ie private care/self-funding)

  • from their being in receipt of a direct payment or personal budget from their local authority (or in future) NHS.

Each service user receiving a care service should have a contract or a statement of terms and conditions with their provider. Service providers:

  • must operate within the Consumer Rights Act 2015 and related regulations

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