This document provides a policy framework on the use of closed-circuit television (CCTV) and similar devices such as webcams for monitoring and surveillance purposes in a care home. The exact contents should depend on the decisions taken by the home on the use or non-use of such methods for monitoring purposes.

The focus here is the monitoring of service users’ care and behaviour and the implications for staff and others involved in the running of the home. The use of CCTV solely for external security purposes falls outside the scope of this policy framework.

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