Policy Statement

This policy is written in line with the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and accompanying statutory guidance. Compliance with the regulations should ensure that registered domiciliary support services are always delivering safe, effective person-centred care.

(See also policies on Security of Service Users’ Homes (Wales) and Identity Cards in Domiciliary Support (Wales).)

Key holding by staff is sometimes an essential part of providing high-quality care to certain service users who are infirm or immobile or otherwise are assessed as having difficulty in getting to the door and letting in a care worker. In such cases, it is far safer for the care worker to hold a key to the home than for the service user to leave a door unlocked or use a similar strategy such as hiding a key outside the house in a known place. Such strategies represent obvious security risks.

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