This policy sets out the values, principles and procedures underpinning this care at home agency’s approach to any key holding arrangements made with service users. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly statements made under Standard 3: “I have confidence in the people who support and care for me” and Standard 4: “I have confidence in the organisation providing my care and support”.

This po

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