This policy sets out the values, principles and procedures underpinning this care at home agency’s approach to making sure its staff can be fully identified by service users and others in the course of their work. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly statements made under Standard 3: “I have confidence in the people who support and care for me” and Standard 4: “I have confidence in the organisation providing my care and support”.

This policy should be used in relation to the agency’s policies on Key Holding in Care at Home (Scotland) and Security of Service Users’ Homes (Scotland).

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