Please note that all the policies on Navigate-Care are templates and should be amended to fit the requirements of your care service.

Policy Statement

Key holding by staff is sometimes an essential part of providing high-quality care to certain service users who are infirm or immobile or otherwise are assessed as having difficulty in getting to the door and letting in a home care worker. In such cases it is far safer for the home care worker to hold a key to the home than for the service user to leave a door unlocked or use a similar strategy such as hiding a key outside the house in a known place. Such strategies represent obvious security risks.

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