Care providers’ first priority is to keep their service users safe from any form of abuse or harm. Abuse can be a single act or actions repeated over time. Unsafe practices from, say, poor standards of nutrition, hygiene or infection control, neglect of pressure sores or incorrect moving and transferring methods could also be harmful. They would show that the service is failing its users in its duty of care to keep them safe.

This topic covers the statutory framework on safeguarding vulnerable adults from abuse or harm, in line with the Care Act 2014 (and the Social Services and Well-being (Wales) Act 2014), and the Fundamental Standards that are part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (and equivalent standards for Wales).

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