This policy outlines how this care service has developed escalation procedures into its service delivery policies and quality assurance systems, particularly in respect of complaints handling and safeguarding alerts. These are in line with the applicable national care regulations and local authority reporting requirements.
This care service uses the idea of escalation to ensure that reportable events occurring in the course of service delivery are addressed at the appropriate organisational level and, where necessary, escalated to the appropriate external service, such as the local authority or the applicable care regulator.
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