Please note that all Croner-i policies are templates and should be amended to fit your requirements.


This policy describes the safeguarding arrangements for particularly vulnerable service users. [These might be people with complex needs, people with progressive forms of dementia, severe learning disabilities, etc — the description and definition will vary with the type of service.]

The policy is supplementary to the main Safeguarding Service Users from Abuse or Harm in Care Homes (England) Overarching Policy and applies where additional safeguards might be needed to protect service users who are extremely vulnerable to abuse/harm. It should also be used in relation to other safeguarding policies that describe common contexts in which the extremely vulnerable could be subject to abuse. (See for example, Safeguarding from Bullying, Harassment, Exploitation and Other Forms of Social Abuse Policy.)

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