Policy Statement

This policy sets out the values, principles and policies underpinning this domiciliary care agency’s approach to the discovery that a service user for whom it is responsible is missing, particularly any child or children for whom it is providing a service.

Through its policy and procedures, the agency also seeks to comply with the requirements to report serious instances through the Care Quality Commission (CQC) notification procedures and the local Safeguarding Adults Board/Safeguarding Children Board’s (or where in operation, Multi-Agency Safeguarding Hub (MASH)) procedures and take the appropriate actions in the event of accidents or in the event of a service user going missing from their home, when the organisation retains responsibility for that person’s safety.


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