Please note that all Croner-i policies are templates and should be amended to fit your requirements.

Policy Statement

This policy shows how the care provider deals with concerning and challenging behaviour, violence and aggression from service users, which could be directed at other service users and staff or as acts of self-harm.

It is linked to the policy on Keeping Staff Safe: Aggression Towards Staff and Appropriate Response, which is written from a staff health and safety perspective.

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