This policy shows how this care service exercises its duty to care to keep its staff safe from the abusive behaviour and risks of being harmed by service users and “third parties” in the course of their work. “Third parties” include relatives and friends of service users, visiting professionals, suppliers, tradespeople and contractors. There are separate policies and procedures for addressing abuse to and from colleagues in the workplace, which is usually treated as misconduct and addressed through the service’s disciplinary procedures.
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