How to respond if you suspect or observe abuse.

  1. You may suspect that a service user is being abused if, for example:

    1. a service user tells you

    2. you see or hear a person being abused

    3. you hear from some other person that a service user has been or is subject to abuse.

  2. If you have any concerns or suspicions that anyone is being abused, you must report them to your line manager for further investigation.

  3. You should follow up all suspicions, allegations, complaints, disclosure or direct evidence.

  4. You should not wait or hold back any information before reporting the matter to your line manager. Nor should the line manager hesitate to act by contacting the relevant statutory agencies.

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