Policy Statement

This document outlines the care provider’s policy regarding challenging behaviour, violence and aggression from service users. It is written in line with the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, particularly Regulation 29: The Appropriate Use of Control and Restraint and health and safety standards relating to an employer’s duties to provide a safe working environment for their staff.


  1. This service always respects the lifestyles and human rights of its service users.

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