To provide oversight of the service in the interests of good governance the Responsible Person / Nominated Individual should focus on the following when carrying out their duties.

Residents Welfare

  • Occupancy levels, including admissions, leaving including deaths and hospital transfers

  • Enquiries — from whom and likelihood of their resulting in an admission

  • Residents’ wellbeing and any changes to their health needs and conditions

  • Any significant risks arising to residents health and wellbeing — from eg falls, nutrition and hydration difficulties

  • Concerns and complaints — from whom, how serious and how dealt with

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