Name of practice


CQC standard

Respecting and involving people who use services.




The practice has arrangements for patients to speak to GPs and nurses on the telephone during the working day. (Although this is no longer a QOF indicator, it is best practice to maintain a policy for this important issue.)

The hours of telephone availability at the practice are as follows:

Monday to Friday [Enter times] and [Enter times].

The practice opening hours are in the practice leaflet and at the entrance to the surgery on [Enter location].

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